At the July 28 WMATA Board meeting, Metro Center Station Manager Laverne Niles was recognized by the General Manager Paul Weidefeld and the Board of Directors. On July 7, 2016, Ms. Niles was on duty when a customer had a medical emergency. She called 911, made sure the customer was comfortable, kept a close eye on his condition, and monitored the arrival of first responders. As the emergency medical workers transported the customer out of the station, Ms. Niles accompanied him to the ambulance. The customer later wrote, “Hers was one of the last faces I saw, offering me her best wishes, before I was placed in the ambulance.” We thank Ms. Niles for taking the customer’s call for help seriously and for showing compassion for his well-being.