This is a story about a Metro customer-service interaction that came out all right, thanks to some initiative by both Metro and the customer. But the good outcome also revealed a shortcoming. Read More on Washington Post.
Dozens of MetroAccess workers launched a “practice picket” at their bus garage Wednesday, saying that a private company contracted by WMATA to provide the service is abusing workers and demanding forfeiture of their basic human rights. Click here to read more.
Former workers with the District's streetcar project and labor leaders protested outside the Wilson Building. They denounced the private company brought in to oversee the streetcars and maintain the company is anti-union.
See veteran train operators on Fox5 as they speak on the inadequate training of new rail operators on Metro.
Metrobus drivers transport an average of 465,000 passengers a day in the Washington region, and increasingly, officials say, a number of those riders are taking out their frustrations on bus operators.
Drivers have been spat on, slapped and even stabbed, and at least one driver was shocked with a Taser, according to reports. Physical assaults and verbal abuse are taking a toll on the productivity and work attendance of those at the forefront of the nation’s sixth-largest bus network, according to a recent federal review of Metro that identifies the rising number of assaults on bus operators as the greatest safety concern for Metrobus.